Commitment of Golden Brother
Founded in 1993, Golden Brother International Co., Ltd. (GB) has zealously strived for excellence and sustainable development in order to made solid returns for all stakeholders. To ensure the objectives listed above can be achieved, the management not only put every effort on the business development, but also set up the various policies as the foundation as business operation. It is our hope with the assistance and reliance supported by the stakeholders, Golden Brother can continuously operate decently as the bridge for enterprises and foreign workers.
The most critical issue of business operation is to build up the vision and mission and then structuring the policies and infrastructures that can carry the spirit. Along with the dedication and support from staff and suppliers, the operation results can thus properly maintained. Here down below are GB’s policies which need to be followed strictly at all times.
Local Code & Int'l Standards Following
The major role of Golden Brother and its affiliated companies is to function as a bridge between the corporations and the foreign workers; hence, it is absolutely necessary for Golden Brother to look into the social responsibilities requirements in a rigid manner. Overall speaking, a lot portion of Golden Brother's customers belong to the electronics industry which require them to follow the electronics industry standards rigids and made0 Golden Brother need to comply with the international standards accordinly as required by the customers . Consequently, Golden Brother follows strictly not only the regulations of Employment Service Act but also the Code of Conduct 8.0 and RBA VAP Standard issued by Responsible Business Alliance, Apple's Supplier Code of Conduct, and SA8000 released by Social Accountability International so as to meet and exceed the requirements set in above two standards. At the same time, based upon the eco-system concept, Golden Brother also requests our 3rd parties and suppliers to follow the RBA and SA8000 standards through the articles listed in the "Human Rights and Environmental Sustainability Commitment Letter". Furthermore, Golden Brother also carefully monitors the revisions of the rules, regulations, and standards to ensure we can provide satisfactory and beyond expectation services to our customers.
Here under are the standards of RBA CoC 8.0 and SA8000:2014 (please refer to the official site to download the file).
RBA CoC 8.0：
/upload/files/RBA%20CoC%208_0_English.pdf
SA8000：
https://sa-intl.org/resources/sa8000-standard/
Golden Brother and its affiliates not only stick to the latest RBA's code of conduct for self-improving and auditing, we also require our suppliers to follow the regulations stated in the RBA's COC, Apple's Supplier Code of Conduct so as to build a eco-systme that can comply with the newest international standards and fulfill the corporate social responsibilities.
Prevention of Human Trafficking and Forced Labor
Golden Brother’s business philosophy is look after the foreign workers’ daily life in Taiwan; hence, it is critical for Golden Brother to know whether the workers are referred to Taiwan through illegal human trafficking or belonged to forced labor. As a result, Golden Brother will go for irregular investigation to ensure the HR agents in foreign countries do not have any suspicion of conducting human trafficking. If there is any suspicious of human trafficking, Golden Brother will cease cooperation with the agents at once. At the same time, for those workers who are already in Taiwan, Golden Brother will also report to the authorities for any concerns of forced labor so as to protect workers’ legal rights.
During the reviewing processes., if there are any facts related to human trafficking or forced labor, Golden Brother will follow the and report to the police authority for further investigation. The process can be seen at the following link: “Process Flow of Human Trafficking". On daily routines, Golden Brother will also participate and cooperate with government authorities' human trafficking activities to let our colleagues and migrant workers understand this topic. Other laws and regulations related to human trafficking can be found at Ministry of the Interior National Immigration Agency website: https://www.immigration.gov.tw/5382/5385/7445/7535/251263/7556/.
Golden Brother fully recognizes and supports the international standards and conventions such as "Universal Declaration of Human Rights", "United Nations Global Compact", and "International Labour Convention" that carry the spirit and principles to protect the human rights, furthermore, Golden Brother also abides by the related labor acts regulated by our government to establish Golden Brother's Human Rights Policy. Listed below are the links of international standards or conventions:
Universal Declaration of Human Rights (UDHR)
United Nations Global Compact (UNGC)
International Labour Convention (ILC)
ISO Certification
GB and its affiliated company Golden Li Human Resources Consultant Co., Ltd. are renowned by it quality customer support and hence earned good name from its customers and tried all its effort to enhance the quality system. To strive for excellence, GB has its operation system ISO 9001:2015 certified by MIRDC (Metal Industries Research & Development Centre). Her is the certificates for further reference:
Golden Brother International Co., Ltd.
| Item | System | Date m/d/y | No. | Issue Date m/d/y | Valid m/d/y | Certify Unit | License |
| 1 | ISO 9001:2015 | 12/20/2017 | 435Y001-03 | 12/20/2023 | 12/19/2026 | MIRDC |  |
| Item | 1 |
| System | ISO 9001:2015 |
| Date m/d/y | 12/20/2017 |
| No. | 435Y001-03 |
| Issue Date m/d/y | 12/20/2023 |
| Valid m/d/y | 12/19/2026 |
| Certify Unit | MIRDC |
| License | |
Golden Li Human Resources Consultant Co., Ltd.
| Item | System | Date m/d/y | No. | Issue Date m/d/y | Valid m/d/y | Certify Unit | License |
| 1 | ISO 9001:2015 | 12/20/2017 | 435Y002-03 | 12/20/2023 | 12/19/2026 | MIRDC | |
| Item | 1 |
| System | ISO 9001:2015 |
| Date m/d/y | 12/20/2017 |
| No. | 435Y002-03 |
| Issue Date m/d/y | 12/20/2023 |
| Valid m/d/y | 12/19/2026 |
| Certify Unit | MIRDC |
| License | |
Insights of Quality Policy
Service itself embodies the characteristics of intangible, heterogeneous, unpreservable, and inseparable; hence, GB must differentiate its service and make these characteristics more concrete to distinguish itself from other industry agencies. To achieve the vision and mission of GB, the company has established a culture that aligns with its vision and mission statement, enabling it to meet the demands and expectations of its customers. Hereby, let us announce our quality policy and its service facets as follows:
Quality PolicyPursue service quality, earn the customer's reliance
Quality Targets
1. Structuring satisfactory facets to earn satisfactory results from internal and external customers
2. Building mutual trust to earn external credibility through integrity, honesty, and professionalism
3. Striving for business continuity to gain market recognition and ensure stakeholder accountability
Service Facets
Based upon the five major service quality facets, i.e., tangible, reliable, responsive, guaranteed, and caring to provide satisfactory service, trustworthy management, and environment satisfaction so as to build win-win relationship of customer reliance and sustainable developing.
Labor Rights & Ethics Policy
To ensure that all personnel understand the principles of freedom of employment and the right to be free from coercion, Golden Brother (GB) upholds the values of ethical standards and global citizenship and is committed to advancing corporate social responsibility. In this spirit, GB makes the following commitments:
Comply with standards of Responsible Business Alliance (RBA).
Abide by all applicable laws, regulations, and relevant standards.
Provide transparent business operation information.
Conduct regular labor–management meetings and OHS (Occupational, Health and Safety) meetings to ensure effective two-way communication.
Continuously improve our operational systems and commit to strengthening labor rights and ethical practices in line with the highest domestic and international standards.
To implement the policy set above, GB conducts labor/management meeting at fixed intervals. The operation results will be transparently revealed to the labor representatives and the contents will be honestly explained in details so as to earn the consensus between company and labor side and to complete multiple purposes such as enterprise/labor harmony, profitable enterprise, and customer reliance. At the same time, GB also utilizes the constantly renewed Employee Guideline and GB Code of Conduct to release the updated internal regulations so as to let our staff have clear directions and guidelines to follow.
OHS Policy
While delivering its services, Golden Brother (GB) consistently adheres to legal requirements and integrates self-regulatory and management practices to prevent potential hazards. Guided by the principle of global citizenship and in accordance with ISO 14001 and ISO 45001, GB hereby declares its Occupational Safety and Health (OHS) Policy as follows:
Provide a safe and clean working environment, and ensure that all supervisory staff fully recognize and fulfill their responsibilities.
Prevent workplace injuries, illnesses, and accidents by complying with legal requirements and applying principles of human factors engineering
Abide by environmental regulations and establish operational procedures to minimize pollution and its impacts.
Establish and maintain open communication channels, encouraging employees to voice suggestions and feedback.
Commit to continuous improvement of operational systems, aligning with the highest domestic and international standards.
To implement this Policy, GB holds quarterly OHS meetings and reports all relevant issues to labor representatives, thereby enhancing both working and living environments and achieving the highest standards of safety and health..
In addition, to meet customer requirements, our facilities are designed in compliance with applicable standards from the Ministry of Labor and the Responsible Business Alliance (RBA). For safety assurance, fire drills and other emergency preparedness exercises—such as earthquake response drills—are conducted at regular intervals to safeguard all staff and visitors against unexpected events. Further details of the RBA standards can be found at: http://www.responsiblebusiness.org/
Safety Management Principles
Golden Brother's operations are mainly focused on providing migrant worker referring services for domestic enterprises, rather than being a production-oriented company. Despite this, Golden Brother still follows the "Safety Management Principles" set by DuPont in the United States to carry out occupational safety and health requirements and publicity internally, in the hope of jointly creating a safe and healthy working environment. In addition, since Golden Brother has a considerable number of dorimotory management colleagues located in the customer's factory to provide on-site services, it is necessary to understand not only the customer's own occupational safety and health requirements but also the safety management principles required by the company in order to deliver the safety requirements to the migrant workers for themto follow. After all, risks and hazards require every practitioner to work together to prevent them, in order to jointly create a workplace free from occupational hazards. The following are the "Ten Safety Management Guidelines" that Golden Brother has learned, and we sincerely hope that our colleagues will remember and strictly abide by them:
1. All injuries and illnesses can be prevented.
2. Management is responsible.
3. All operating exposures can be controlled.
4. Safety is a condition of employment.
5. It is necessary to thoroughly train all employees to work safely.
6. Audits must be conducted.
7. All deficiencies must be corrected promptly.
8. Off-the-job safety is an important part of the safety effort.
9. People are the most impoartant element of a safety and health program.
10. Safety is good business.
Information Security Policy
Golden Brother (GB) and its affiliated companies often cooperate with foreign service agencies in the recruitment of overseas workers. This requires collaboration with embassies, representative offices in Taiwan, and local enterprises to identify appropriate solutions. In fulfilling this responsibility, GB is firmly committed to protecting personal information in compliance with intellectual property and data protection laws. Accordingly, GB hereby declares its Information Security Policy as follows:
Comply with all applicable legal requirements related to intellectual property and data protection, including but not limited to the Personal Information Protection Act, the Civil Code, the Criminal Code, and any other binding agreements or regulations, to safeguard IT rights and personal information
Promote the planning, implementation, auditing, and communication of information security management through various meetings, including labor–management meetings. To ensure all employees understand their responsibilities, relevant training will be provided, and additional committees may be established to strengthen existing functions.
Restrict access to sensitive areas—such as computer rooms containing confidential information—exclusively to authorized personnel.
Equip all hardware and software with appropriate protection mechanisms, and classify information according to confidentiality levels and access rights to prevent unauthorized intrusion or hacking.
Install and use only licensed software to prevent viruses and malicious programs.
Categorize information by access level, conduct risk assessments in advance, and maintain strong controls to ensure secure and effective use of information. Continuously upgrade the information environment by adopting modern facilities and the latest technologies.
Commit to continuously improving the company’s information security system in line with the highest domestic and international standards.
Sustainability Policy
Since its founding in 1993, Golden Brother has been fortunate to receive support from many friends, including the infrastructure provided by our government and the harmonious environment of our society. These elements have contributed to the modest success we have achieved thus far. Guided by the principle of giving back, Golden Brother has extended assistance to neighboring communities whenever possible. In doing so, we have also come to appreciate the dedication and challenges faced by the grassroots, which has deepened our connection with them. To further strengthen our operational capabilities and establish clear standards for our team to uphold in ensuring sustainable growth, we hereby declare our Sustainability Policy as follows :
Integrate internal and external resources to promote diverse corporate social responsibility activities.
Safeguard the sustainability of our planet by ensuring environmental protection, safety, and hygiene.
Care for stakeholders while fulfilling all corporate management requirements.
Continuously improve our management systems and commit to aligning with the highest international and domestic standards
At the same time, in order to ensure a clear direction in promoting corporate social responsibility, we have collaborated with the volunteers from the Chung Hua An Sui Tzu Tzu Charity Merit Association to jointly establish the following three key focus areas. Priority will be given to serving and supporting the communities surrounding our company locations. Activities that fall outside these primary focus areas but contribute to social harmony and the overall environment for learning and growth will also be considered and supported by the company, to the extent that our available resources allow..
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Support public welfare, concern for disadvantage
Those who needs support due to environment or family changes
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Encourage learning, promote intelligence enhancing
Those elementary schools request for basic educational needs
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Care for neighborhood, look after fellow men
Activities near our halls that need sponsorship
Human Rights Policy & Due Diligence
Golden Brother affirms and upholds the spirit and fundamental principles of human rights as set forth in the United Nations Universal Declaration of Human Rights, the United Nations Global Compact, and the International Labour Conventions, while fully complying with all relevant labor laws and regulations in Taiwan.
In line with these commitments, Golden Brother has established the Human Rights Policy (hereinafter “the Policy”), which encompasses the protection of human rights in the workplace, the creation of a safe and healthy working environment, and the promotion of human rights practices. Through this Policy, Golden Brother undertakes to respect and safeguard fundamental human rights, and to fulfill its responsibility to protect human rights through concrete and practical actions.
To protect and maintain basic human rights, to affirm GB and its subsidiaries’ (hereafter: GB) recognition and support for the Universal Declaration of Human Rights, the United Nations Global Compact, the International Labour Convention, and other global agreements which protect basic human rights principles, to fulfill its responsibility to embody respect and to protect human rights, and to adhere to relevant labor laws in the countries where it operates, GB sets this Policy.
GB prohibits all behaviors that violate human rights, including forced labor, child labor, and sexual harassment, and shall not engage in any form of differential treatment or discrimination based on race, class, language, ideology, religion, political affiliations, ancestral origin, place of birth, gender, sexual orientation, age, marital status, appearance, features, disability, astrological sign, blood type, or membership in a labor union, to guarantee the workplace human rights of its employees, and to provide them with a respectful and equitable workplace environment.
GB shall adhere to all relevant workplace safety and sanitation laws, and shall provide a safe, healthy, and sanitary working environment through organizing safety and sanitation work, education and training, employee health examinations, or various health promotion activities to care for the physical and mental health of employees, improve and enhance the safety and sanitary conditions of the workplace, and reduce the risk of occupational hazards.
GB shall respect the right of the employees to organize and join various clubs and organizations, and provide proper diversified activities to enhance the work-life balance of the employees.
GB shall show consideration for and manage issues related to employees’ labor rights and interests, and through holding regular labor-management meetings and providing channels for employees to voice their complaints or suggestions, GB shall implement communication between labor and management to protect and enhance the rights and interests of the employees.
GB shall abide by the laws and regulations related to the protection of personal data, ensure that the collection, processing, and use of personal data comply with the laws and regulations, and protect and safeguard the rights and interests of personal data.
GB conducts risk assessments on human rights risk issues that different subjects may face each year, and establishes and adjusts subsequent management and risk mitigation measures according to the results.
Human Rights Due Diligence
Golden Brother will launch the human rights due diligence process in 2024 and consider it as one of the company's important projects to promote corporate sustainable operations. The scope of the investigation includes Golden Brother (including affiliated companies), suppliers, community residents, and customers. Human rights due diligence follows the principles of international human rights and laws, regularly reviews the status of human rights management, and conducts due diligence at least every three years to discover major human rights issues, review the management performance of human rights issues, and formulate improvement plans and remedial and preventive measures, and appropriately disclose due diligence reports as required by regulations.
Investigation Process
The investigation process is based on the process adopted by the OECD, and includes the following six procedures:
1. Integrate responsible business behavior into policies and management systems
2. Identify and assess adverse impacts on operations, supply chains, and business relationships
3. Terminate, prevent, or mitigate adverse effects
4. Track implementation status and results
5. How to eliminate the impact of communication
6. Provide resources or cooperate promptly for follow-up remediation
Human Rights Risk Assessment
Golden Brother will establish questionnaire questions, based on actual needs, for each stakeholder category to conduct risk identification of each related issue. Based on the likelihood and severity of human rights issues, we will assess high-risk issues for various stakeholders and launch an investigation after the completion of basic human rights education in mid-2024. Risk scenarios and management mitigation measures will be stated separately as required by regulations at a later date.
Main Contents of ssessment:
Employee
Right to health, working and labor conditions, protection of motherhood
Contractors and Suppliers
Personal liberty, security and human trafficking, freedom of speech and expression, freedom of assembly and association
Community and Customers
Right to self-determination, basic living standards, freedom of expression
Effectiveness Monitoring and Tracking:
Regarding the tracking of the implementation of due diligence, Golden Brother will conduct annual inspections and audits on the effectiveness of mitigation and preventive management measures through the Corporate Sustainability Implementation Committee, and report the results to the Corporate Sustainability Committee.
Communication and Appeal Channels:
To protect the human rights of employees and value chain partners from infringement or negative impact, Golden Brother has established a complete communication and complaint channel to ensure that employees and value chain partners have the right to complain, report, or complain about possible human rights violations, and the company will remedy any behavior that violates human rights or has a negative impact, and will take necessary improvement measures in company policies and internal procedures.
Employee grievance mailbox: hr@acc.com.tw
Sexual harassment prevention email: hr@acc.com.tw
Supplier communication email: adamlee@twgb.com.tw
Report dishonesty: adamlee@twgb.com.tw
Supplier hotline: 03-434-3606 #81
Workplace Health Promotion Policy
Golden Brother International is dedicated to preventing occupational diseases and accidental injuries. We are committed to providing employees with a safe, hygienic, and healthy working environment, as well as a supportive living environment for migrant workers. By allocating appropriate resources, we implement initiatives in workplace environment improvement, health promotion, behavioral change, and environmental protection. These efforts aim to foster the physical, mental, and social well-being of both employees and migrant workers. In alignment with these goals, Golden Brother has established the following workplace health promotion policies:
Encourage balanced nutrition and regular exercise to help employees manage multiple demands from work, family, and their external environment.
Advocate for stress management, mental well-being, and active leisure to create a friendly and age-inclusive workplace.
Promote respect, courtesy, and gender equality to ensure a culture of dignity and fairness in both personal and professional interactions.
Emphasize the value of health and life, recognizing that “health is priceless,” while fostering a healthy work environment and an enhanced quality of life.
The success of these policies depends on the active participation and full support of all colleagues. By maintaining their own health and working collaboratively with customers and suppliers, employees can help build a healthier, more harmonious, and mutually beneficial society.
Personal Data Protection Policy
To regulate the collection, processing, and use of personal data, our company complies with the Personal Data Protection Act and the Enforcement Rules of the Personal Data Protection Act. We are committed to avoiding any infringement of individual rights while promoting the reasonable use of personal data. In line with the requirements of the Personal Information Management System BS 10012:2017, we ensure the effective protection and management of personal data. Accordingly, the Company has established the following Personal Data Protection Policy:
The Company and its affiliates shall use personal data only in accordance with legal requirements, for legitimate purposes, and within the scope of genuine necessity.
Only the minimum amount of personal data necessary for the intended purpose will be collected and used. All processing will be carried out fairly and lawfully under proper security measures, with records maintained accordingly.
Personal data shall be kept accurate and up to date. An appropriate inventory of personal data files will be maintained, and necessary updates will be made in a timely manner.
Personal data may only be transferred abroad when permitted by law and when proper safeguards for data protection are ensured.
In cases where data subjects raise complaints or appeals, the Company will take immediate measures to verify and ensure the legality of personal data usage.
This Policy reflects the Company’s commitment to keeping pace with the latest developments in personal data protection, including government regulations, technological advancements, and international standards. All employees are required to comply with relevant laws and this Policy, and to implement its provisions diligently in daily practice.
GHG Policy
Recognizing that the earth’s climate and environment are profoundly impacted by greenhouse gas emissions, and that global warming continues to worsen year by year, Golden Brother is committed to fulfilling its responsibility to protect the environment and care for our planet, ensuring sustainable survival for future generations. To this end, we pledge to undertake the following actions:
Conduct comprehensive internal greenhouse gas inventories to gain a clear and accurate understanding of our emissions
Based on inventory results, develop and implement specific reduction plans to contribute to the global net-zero target.
Continuously promote and support energy-saving and carbon-reduction initiatives, fulfilling corporate responsibilities and advancing sustainable operations.
Strictly comply with the latest environmental regulations, customer requirements, and relevant domestic and international system standards.
Anti-Human Trafficking Policy
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Our company complies with the Human Trafficking Prevention Act and the Responsible Business Alliance (RBA) Code of Conduct. We strictly prohibit human trafficking, forced labor, and all forms of exploitation, ensuring that all employees and partners work in a lawful, safe, and dignified environment. The following policies are established:
Strictly prohibit any form of human trafficking, forced labor, debt bondage, deception, violence, confinement, or any other act restricting personal freedom. All employees and supply chain partners must comply.
All recruitment must be legal and transparent, without the use of illegal brokers or fraudulent means. Workers must be fully informed and voluntarily employed, without being required to pay unreasonable fees, surrender personal identification documents, or have their freedom restricted.
The company must pay wages in accordance with laws and contracts, not lower than the minimum wage, and not unlawfully withhold wages. Forced overtime or improper charges are strictly prohibited. Workers must be guaranteed reasonable working hours, rest, and a safe and healthy working environment.
The company requires suppliers and contractors to comply with this policy. Any violations must be corrected immediately, otherwise cooperation will be terminated. The company will regularly review policy implementation and supply chain compliance to ensure continuous improvement.
An anonymous reporting channel is established for suspected human trafficking cases. Whistleblowers will be protected from retaliation or adverse treatment. The company also conducts regular training to raise awareness among employees and management, ensuring compliance with the Human Trafficking Prevention Act and international human rights standards.
Our company upholds a “zero tolerance” principle against human trafficking and will continue to promote human rights protection and responsible supply chains, ensuring all workers enjoy freedom, safety, and dignity at work.