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對你良善卻對服務生(或其他人)粗魯者,絕不是一個好人

以下為 William H. Swanson, Chairman & CEO of Raytheon 針對游移價值觀的感受:

此一原則永遠試用!要特別留意那些價值觀隨意游移的人,尤其是當一個人隨交往者的身份地位而態度不一致時更是如此。那些人可能是很好的演員,但絕不是個好的領導者。領導「一致性」的特質,遠比隨環境調整來的重要。近來,與其他企業領導人在一家高檔餐廳一起用餐時,某人的行為也特別提醒了我。其中一人的餐點出了些狀況,而這位朋友竟對服務生做了一番羞辱。可憐的服務生並不是準備餐點的人,他只是將餐點從廚房中端出來而已啊!我看著桌子對面的人這樣想:「這老兄到底想證明什麼?」他是想表示他才是老大吧,但事實上卻是個不折不扣的混蛋!

 

This rule never fails. Watch out for those with situational value systems – people who turn the charm on and off depending on the status of the person with whom they’re interacting. Those people may be good actors, but they don’t become good leaders. There’s a consistency in leadership that’s greater than mere situational awareness. I was reminded of this recently while dining at a high-end restaurant with several other CEOs. One guy’s meal didn’t come out right and he decided to take the waiter down a peg or two. The poor server didn’t prepare the food – he simply carried it from the kitchen! I looked across the table and thought,” What the hell is this guy trying to prove?” He was trying to show who was in charge, but really he was just being an ass.

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