Commitment of Golden Brother
Founded in 1993, Golden Brother International Co., Ltd. (GB) has zealously strived for excellence and sustainable development in order to made solid returns for all stakeholders. To ensure the objectives listed above can be achieved, the management not only put every effort on the business development, but also set up the various policies as the foundation as business operation. It is our hope with the assistance and reliance supported by the stakeholders, Golden Brother can continuously operate decently as the bridge for enterprises and foreign workers.
The most critical issue of business operation is to build up the vision and mission and then structuring the policies and infrastructures that can carry the spirit. Along with the dedication and support from staff and suppliers, the operation results can thus properly maintained. Here down below are GB’s policies which need to be followed strictly at all times.
Local Code & Int'l Standards Following
The major role of Golden Brother and its affiliated companies is to function as a bridge between the corporations and the foreign workers; hence, it is absolutely necessary for Golden Brother to look into the social responsibilities requirements in a rigid manner. Overall speaking, a lot portion of Golden Brother's customers belong to the electronics industry which require them to follow the electronics industry standards rigids and made0 Golden Brother need to comply with the international standards accordinly as required by the customers . Consequently, Golden Brother follows strictly not only the regulations of Employment Service Act but also the Code of Conduct 7.1.1 issued by Responsible Business Alliance and SA8000 released by Social Accountability International so as to meet and exceed the requirements set in above two standards. At the same time, based upon the eco-system concept, Golden Brother also requests our 3rd parties and suppliers to follow the RBA and SA8000 standards through the articles listed in the "Human Rights and Environmental Sustainability Commitment Letter". Furthermore, Golden Brother also carefully monitors the revisions of the rules, regulations, and standards to ensure we can provide satisfactory and beyond expectation services to our customers.
Here under are the standards of RBA CoC8.0 and SA8000:2014 (please refer to the official site to download the file).
RBA 8.0：
/upload/files/RBA%20CoC%208_0_English.pdf
SA8000：
https://sa-intl.org/resources/sa8000-standard/
Golden Brother and its affiliates not only stick to the latest RBA's code of conduct for self-improving and auditing, we also require our suppliers to follow the regulations stated in the RBA's COC so as to build a eco-systme that can comply with the newest international standards and fulfill the corporate social responsibilities.
Prevention of Human Trafficking and Forced Labor
Golden Brother’s business philosophy is look after the foreign workers’ daily life in Taiwan; hence, it is critical for Golden Brother to know whether the workers are referred to Taiwan through illegal human trafficking or belonged to forced labor. As a result, Golden Brother will go for irregular investigation to ensure the HR agents in foreign countries do not have any suspicion of conducting human trafficking. If there is any suspicious of human trafficking, Golden Brother will cease cooperation with the agents at once. At the same time, for those workers who are already in Taiwan, Golden Brother will also report to the authorities for any concerns of forced labor so as to protect workers’ legal rights.
During the reviewing processes., if there are any facts related to human trafficking or forced labor, Golden Brother will follow the and report to the police authority for further investigation. The process can be seen at the following link: “Process Flow of Human Trafficking". On daily routines, Golden Brother will also participate and cooperate with government authorities' human trafficking activities to let our colleagues and migrant workers understand this topic. Other laws and regulations related to human trafficking can be found at Ministry of the Interior National Immigration Agency website: https://www.immigration.gov.tw/5382/5385/7445/7535/251263/7556/.
Golden Brother fully recognizes and supports the international standards and conventions such as "Universal Declaration of Human Rights", "United Nations Global Compact", and "International Labour Convention" that carry the spirit and principles to protect the human rights, furthermore, Golden Brother also abides by the related labor acts regulated by our government to establish Golden Brother's Human Rights Policy. Listed below are the links of international standards or conventions:
Universal Declaration of Human Rights (UDHR)
United Nations Global Compact (UNGC)
International Labour Convention (ILC)
ISO Certification
GB and its affiliated company Golden Li Human Resources Consultant Co., Ltd. are renowned by it quality customer support and hence earned good name from its customers and tried all its effort to enhance the quality system. To strive for excellence, GB has its operation system ISO 9001:2015 certified by MIRDC (Metal Industries Research & Development Centre). Her is the certificates for further reference:
Golden Brother International Co., Ltd.
| Item | System | Date m/d/y | No. | Issue Date m/d/y | Valid m/d/y | Certify Unit | License |
| 1 | ISO 9001:2015 | 12/20/2017 | 435Y001-03 | 12/20/2023 | 12/19/2026 | MIRDC |  |
| Item | 1 |
| System | ISO 9001:2015 |
| Date m/d/y | 12/20/2017 |
| No. | 435Y001-03 |
| Issue Date m/d/y | 12/20/2023 |
| Valid m/d/y | 12/19/2026 |
| Certify Unit | MIRDC |
| License | |
Golden Li Human Resources Consultant Co., Ltd.
| Item | System | Date m/d/y | No. | Issue Date m/d/y | Valid m/d/y | Certify Unit | License |
| 1 | ISO 9001:2015 | 12/20/2017 | 435Y002-03 | 12/20/2023 | 12/19/2026 | MIRDC | |
| Item | 1 |
| System | ISO 9001:2015 |
| Date m/d/y | 12/20/2017 |
| No. | 435Y002-03 |
| Issue Date m/d/y | 12/20/2023 |
| Valid m/d/y | 12/19/2026 |
| Certify Unit | MIRDC |
| License | |
Insights of Quality Policy
Service itself imbeds the characteristics of intangible, heterogeneous, unpreserveable, and inseparable; hence, it is necessary for GB to make a difference of its service and make above characteristics more concreate so as to differentiate from other industry agencies. To achieve the vision and mission of GB, company has established the company culture that conforms to the vision and mission statement in order to meet the demands and expectations of our customers. Hereby, let us announce our quality policy and its service facets as follows:
Quality PolicyPursue for service quality, earn the customer reliance
Quality Targets
1. Structuring satisfactory facets to earn the satisfactory results from internal and external customers
2. Gaining mutual reliance to acquire the outside trustworthy due to integrity, honest, and professionalsim
3. Striving for business continguity to get the market recognition and to ensure the stakeholider liability
Service Facets
Based upon the five major service quality facets, i.e., tangible, reliable, responsive, guaranteed, and caring to provide satisfactory service, trustworthy management, and environment satisfaction so as to build win-win relationship of customer reliance and sustainable developing.
Labor Right & Ethics Policy
To ensure all personnel understand the principles of freedom of choosing jobs and the right of immune from the coercion. Based upon the concept of ethical standards and global citizenship fulfillment to promote the corporate social responsibility and global citizenship, GB made the following commitments:
Comply with standards of Responsible Business Alliance (RBA)
Abide by the laws, regulations, and applicable standards
Provide transparent business operation information
Conduct labor/management meeting and EHS meeting at fixed interval to get effective bilateral communication
Continue Improving the operation systems and commit to improve our labor rights and ethical principles by using highest domestic and international standards
To implement the policy set above, GB conducts labor/management meeting at fixed intervals. The operation results will be transparently revealed to the labor representatives and the contents will be honestly explained in details so as to earn the consensus between company and labor side and to complete multiple purposes such as enterprise/labor harmony, profitable enterprise, and customer reliance. At the same time, GB also utilizes the constantly renewed Employee Guideline and GB Code of Conduct to release the updated internal regulations so as to let our staff have clear directions and guidelines to follow.
OHS Policy
While conducting various service, GB will always keep legal constraints in mind and incorporate different types of self-governing and management behaviors to prevent from any possible hazardous situations. In addition, based upon the concept of fulfilling global citizenship responsibility and the requirements of ISO14001 & ISO45001, GB reveals its Occupational Safety and Health (OHS) policy as follows:
Provide a safe and clean working environment and make all supervising staff fully aware of this responsibility.
Based upon the legal and human factors engineering requirements to prevent staff from injury, unhealthy situations, disease, and accidents.
Abide by the environmental rules to develop operation procedures so as to minimize the impact caused by pollution.
Build and maintain smooth communication channels and encourage staff to provide suggestions.
Commit to continue improving operation systems by using the highest domestic or international standards.
To fulfill the policies set above, Golden Brother conducts its quarterly OHS meeting and report all relative issues to the labor representatives so as to enhance the working and living environment to achieve the high standard requirements for safety and healthy.
In addition, to meet the customer needs, the halls are setup based upon the different requirements, or the standards from Ministry of Labor, or the RBA regulations. For safety concerns, the fire drill and other protection exercises such as earthquake will be conduct at fixed intervals to ensure all staff and clients in the hall will free from the unexpected situations. The rule of RBA in details can be accessed at the following website: http://www.responsiblebusiness.org/
Safety Management Principles
Golden Brother's operations are mainly focused on providing migrant worker referring services for domestic enterprises, rather than being a production-oriented company. Despite this, Golden Brother still follows the "Safety Management Principles" set by DuPont in the United States to carry out occupational safety and health requirements and publicity internally, in the hope of jointly creating a safe and healthy working environment. In addition, since Golden Brother has a considerable number of dorimotory management colleagues located in the customer's factory to provide on-site services, it is necessary to understand not only the customer's own occupational safety and health requirements but also the safety management principles required by the company in order to deliver the safety requirements to the migrant workers for themto follow. After all, risks and hazards require every practitioner to work together to prevent them, in order to jointly create a workplace free from occupational hazards. The following are the "Ten Safety Management Guidelines" that Golden Brother has learned, and we sincerely hope that our colleagues will remember and strictly abide by them:
1. All injuries and illnesses can be prevented.
2. Management is responsible.
3. All operating exposures can be controlled.
4. Safety is a condition of employment.
5. It is necessary to thoroughly train all employees to work safely.
6. Audits must be conducted.
7. All deficiencies must be corrected promptly.
8. Off-the-job safety is an important part of the safety effort.
9. People are the most impoartant element of a safety and health program.
10. Safety is good business.
Information Security Policy
GB and its affiliated companies need to cooperate with the foreign service agencies to recruit the foreign workers. Hence, it is necessary to work with Ambassador or representing office in Taiwan, local enterprises to find proper solution. As a result, GB commits to follow the intellectual property law to protect personal information and hereby we announce our Information Security Policy as follows:
Based upon all legal requirements related to intellectual property law to maintain and protect IT rights and personal information. The legal requirements include but not limited to: Personal Information Protection Act, Civil Code, Criminal Code, or any other binding agreements or agreements.
Rely on various meetings, including labor/management meeting, to promote the planning, execution, auditing, and communication of information security management. Furthermore, to ensure all staff are fully aware of the responsibility of information security, related training will also be provided. Other committees will be formed to enhance the information security existing functions.
To protect the information environment in safe condition, only authorize personnel are allowed to get into restricted areas such as computer room with confidential information.
The hardware and software are all equipped with protection mechanism. Besides, information will be categorized according to confidential level and access right to prevent from hacking.
Only legal software will be installed to prevent from virus invasion and malicious software.
The information accessed by different level will be categorized and the risk will be evaluated in advance to gain solid control and effective utilization. The information environment will be further facilitated to incorporate the updated information facilities and latest technologies.
Company commits to improve its information security system by using the highest domestic and international standards.
Sustainability Policy
After the founding of Golden Brother in 1993, the company has earned support from many friends that include the infrastructure of our government and the friendly environment of our society, and all above contribute to the small success of Golden Brother. Consequently, based upon the concept of feedback, GB has given needed assistance to near neighbors and communities as far as we can go. At the same time, we can also sense the given dedication and difficulties faced by the grassroots; therefore, GB has deepened emotions toward those grassroots. As a result, to strengthen our business operation capability and to set the standards for staff to follow so as to be able to function continuously, now we declare our sustainability policy as follows:
Combine internal and external resources to promote various corporate social activities.
Maintain the sustainability of the earth, and do all kinds of environmental safety and hygiene.
Take care of stakeholders and implement various management requirements of the company.
Continuously improve the operation of the management system and commit to upgrade ourselves with the highest international and domestic standards
At the same time, to ensure the future directions of CSR can be recognized fully by all staff, here are three main themes for everyone to follow and the neighborhood of each branch office should enjoy the highest priority of service and care. Other activities not included in the main themes, as far as they can promote the social welfare or can enhance the learning environment; GB will do its best according to the available resources.
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Support public welfare, concern for disadvantage
Those who needs support due to environment or family changes
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Encourage learning, promote intelligence enhancing
Those elementary schools request for basic educational needs
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Care for neighborhood, look after fellow men
Activities near our halls that need sponsorship
Human Rights Policy & Due Diligence
Golden Brother recognizes and supports the spirit and basic principles of human rights protection as revealed in the United Nations Universal Declaration of Human Rights, the United Nations Global Compact, and the International Labour Convention, and complies with the relevant labor laws and regulations in Taiwan.
As above, Golden Brother established the Human Rights Policy (hereinafter: the Policy), which includes the protection of human rights in the workplace, the provision of a healthy and safe workplace, and the promotion of human rights policies, and undertakes to respect and uphold basic human rights, and to realize GB’s responsibility to respect and protect human rights through practical actions.
In order to protect and maintain basic human rights, to affirm GB and its subsidiaries’ (hereafter: GB) recognition and support for the Universal Declaration of Human Rights, the United Nations Global Compact, the International Labour Convention, and other global agreements which protect basic human rights principles, to fulfill its responsibility to embody respect and to protect human rights, and to adhere to relevant labor laws in the countries where it operates, GB sets this Policy./p>
GB prohibits all behaviors that violate human rights, including forced labor, child labor, and sexual harassment, and shall not engage in any form of differential treatment or discrimination on the basis of race, class, language, ideology, religion, political affiliations, ancestral origin, place of birth, gender, sexual orientation, age, marital status, appearance, features, disability, astrological sign, blood type, or membership in a labor union, so as to guarantee the workplace human rights of its employees, and to provide them with a respectful and equitable workplace environment.
GB shall adhere to all relevant workplace safety and sanitation laws, and shall provide a safe, healthy, and sanitary working environment through organizing safety and sanitation work, education and training, employee health examinations, or various health promotion activities to care for the physical and mental health of employees, improve and enhance the safety and sanitary conditions of the workplace, and reduce the risk of occupational hazards.
GB shall respect the right of the employees to organize and join various clubs and organizations, and provide proper diversified activities to enhance the work-life balance of the employees.
GB shall show consideration for and manage issues related to employees’ labor rights and interests, and through holding regular labor-management meetings and providing channels for employees to voice their complaints or suggestions, GB shall implement communication between labor and management to protect and enhance the rights and interests of the employees.
GB shall abide by the laws and regulations related to the protection of personal data, ensures that the collection, processing, and use of personal data comply with the laws and regulations, and protects and safeguards the rights and interests of personal data.
GB conducts risk assessments on human rights risk issues that different subjects may face each year, and establishes and adjusts subsequent management and risk mitigation measures according to the results.
Human Rights Due Diligence
Golden Brother will launch the human rights due diligence process in 2024 and consider it as one of the company's important projects to promote corporate sustainable operations. The scope of the investigation includes Golden Brother (including affiliated companies), suppliers, community residents, and customers. Human rights due diligence follows the principles of international human rights and laws, regularly reviews the status of human rights management, and conducts due diligence at least every three years to discover major human rights issues, review the management performance of human rights issues, and formulate improvement plans and remedial and preventive measures, and appropriately disclose due diligence reports as required by regulations.
Investigation Process
The investigation process is based on the process adopted by the OECD, and includes the following six procedures:
1. Integrate responsible business behavior into policies and management systems
2. Identify and assess adverse impacts on operations, supply chains, and business relationships
3. Terminate, prevent, or mitigate adverse effects
4. Track implementation status and results
5. How to eliminate the impact of communication
6. Provide resources or cooperate promptly for follow-up remediation
Human Rights Risk Assessment
Golden Brother will establish questionnaire questions, based on actual needs, for each stakeholder category to conduct risk identification of each related issue. Based on the likelihood and severity of human rights issues, we will assess high-risk issues for various stakeholders and launch an investigation after the completion of basic human rights education in mid-2024. Risk scenarios and management mitigation measures will be stated separately as required by regulations at a later date.
Main Contents of ssessment:
Employee
Right to health, working and labor conditions, protection of motherhood
Contractors and Suppliers
Personal liberty, security and human trafficking, freedom of speech and expression, freedom of assembly and association
Community and Customers
Right to self-determination, basic living standards, freedom of expression
Effectiveness Monitoring and Tracking:
Regarding the tracking of the implementation of due diligence, Golden Brother will conduct annual inspections and audits on the effectiveness of mitigation and preventive management measures through the Corporate Sustainability Implementation Committee, and report the results to the Corporate Sustainability Committee.
Communication and Appeal Channels:
To protect the human rights of employees and value chain partners from infringement or negative impact, Golden Brother has established a complete communication and complaint channel to ensure that employees and value chain partners have the right to complain, report, or complain about possible human rights violations, and the company will remedy any behavior that violates human rights or has a negative impact, and will take necessary improvement measures in company policies and internal procedures.
Employee grievance mailbox: hr@acc.com.tw
Sexual harassment prevention email: hr@acc.com.tw
Supplier communication email: adamlee@twgb.com.tw
Report dishonesty: adamlee@twgb.com.tw
Supplier hotline: 03-434-3606 #81
Workplace Health Promotion Policy
Golden Brother International is committed to the prevention of occupational diseases and the occurrence of accidental injuries. It is committed to providing a safe, hygienic, and healthy working environment for its employees, as well as a living environment for migrant workers. By investing appropriate resources, it engages in measures such as working environment, health promotion organization, health behavior change, and environmental protection to support the aforementioned purposes, thereby promoting the physical, mental, and social health of employees and migrant workers. Based on the above, Golden Brother recommends that workplace health promotion policies are as follows:
Promote a balanced diet and appropriate exercise to balance multiple expectations such as work, family, and external environment.
Advocate for physical and mental stress relief and active leisure time to build a friendly workplace and work environment for all ages.
Promote respect, courtesy, and gender equality to promote an environment of personal and professional respect and gender equality.
Advocate embracing life, health is priceless, to promote healthy work and a high living space for happiness.
In order to achieve the above policies, the active participation and full support of colleagues will effectively assist in the implementation of health promotion and maintenance. It is expected that colleagues can maintain their own health and work together with customers and suppliers to promote a more peaceful and beneficial society.
Personal Data Protection Policy
In order to regulate the collection, processing, and use of personal data of our company, we comply with the provisions of "Personal Data Protection Act" and "Enforcement Rules of the Personal Data Protection Act", avoid infringement of personality rights, and promote the reasonable use of personal data, in order to comply with Personal Information Management System BS10012:2017 requirements ensure the protection and management of personal data. The company's personal data protection policy is specially formulated as follows:
The company and its affiliated companies will only use personal information based on legal requirements and legitimate purposes, and within the scope that is truly necessary.
The company and its affiliated companies only use the minimum personal information required for the purpose, and under security protection measures, use and process personal information fairly and legally while keeping records.
Maintain accurate personal information, establish an appropriate inventory of personal data files, and maintain relevant content when necessary.
This information can only be transferred to overseas countries if it is permitted by law and if personal information is properly protected.
When the parties involved in the personal data complain or appeal, take immediate measures to ensure that the legality of the use of the personal data is ensured.
The aforementioned policies reflect the latest developments of the Company's personal data protection needs, government laws and regulations, technical and international standard requirements, etc., to ensure the timeliness of personal data management practices. Colleagues must adhere to the requirements of laws and policies and implement them pragmatically.
GHG Policy
Based on the fact that the earth's climate and environment are deeply affected by greenhouse gases, and global warming has worsened year by year, to fulfill the company's responsibility to protect the environment and care for the earth so that mankind can survive sustainably, Golden Brother is striving to complete the following matters:
Committed to conducting internal greenhouse gas inventory within the company to gain a detailed understanding of greenhouse gas emissions.
Based on the results of the investigation, develop specific plans for reducing greenhouse gas emissions to jointly achieve the net-zero target.
Continuously promote and support various energy-saving and carbon reduction measures, fulfill corporate responsibilities, and strive for sustainable operation.
Comply with the latest environmental regulations, customer requirements, or other relevant system guidelines both domestically and internationally.