In 2003, the Ministry of Labor (formerly Executive Council Labor Committee) promoted the service quality of the human resources agency that is engaged in the employment of foreign workers. It conducted a trial evaluation on 2003 and the comprehensively appraisal all of human resources agencies started from 2004. From 2007, the appraisal was incorporated into the legal system and to ensure high performer shall exist and low-performer shall go away. The agency quality service appraisal system has been implemented for 17 years.
 

 

The appraisal system is now categorized into four categories.  This appraisal system has been upgraded and enhanced between 2003 and 2017 and from 2018 it has 4 major categories with 23 sub-items. Following next are the key categories included in the human service agency appraisal system :

• Quality Management
• Violation Record
• Customers Service
• Others

Year	Title of Documents Related to Agency Appraisal	File
2018	私立就業服務機構從事跨國人力仲介服務品質評鑑要點 (in Chinese only)
2018	人力仲介服務品質評鑑說明書暨說明會簡報 (in Chinese only)
2018	修正「私立就業服務機構從事跨國人力仲介服務品質評鑑要點」。公告要點第四點修正規定 (in Chinese only)
2019	私立就業服務機構從事跨國人力仲介服務品質評鑑要點，評鑑說明書暨說明會簡報 (附表一簡報檔) (in Chinese only)
2019	私立就業服務機構從事跨國人力仲介服務品質評鑑要點，評鑑說明書暨說明會簡報 (附表二三簡報檔)) (in Chinese only)
2020	私立就業服務機構從事跨國人力仲介服務品質評鑑，評鑑說明書暨說明會簡報 (附表一簡報檔) (in Chinese only)
2020	私立就業服務機構從事跨國人力仲介服務品質評鑑，評鑑說明書暨說明會簡報 (附表二、三簡報檔) (in Chinese only)
2021	私立就業服務機構從事跨國人力仲介服務品質評鑑，評鑑說明書暨說明會簡報 (附表一簡報檔) (in Chinese only)
2021	私立就業服務機構從事跨國人力仲介服務品質評鑑，評鑑說明書暨說明會簡報 (附表二三簡報檔)) (in Chinese only)
2022	私立就業服務機構從事跨國人力仲介服務品質評鑑，評鑑說明書暨說明會簡報 (附表一簡報檔) (in Chinese only)
2022	私立就業服務機構從事跨國人力仲介服務品質評鑑，評鑑說明書暨說明會簡報 (附表二三簡報檔)) (in Chinese only)

 

 

Category	Index	Weightage	Description
Quality Management9	8	42%	Performance of management matters such as contract signing and preservation, data filing and control, staff management, bilingual services and online documents procedures.
Violation Record	5	10%	Violation record from 2019/1/1 to 2019/12/31 (violation of the relevant provisions of the Employment Service Law, each violation of 5 deductions for 5 to 10 points, maximum of 30 points, if there is no deduction, 10 points will be added.)
Customer Service	6	35%	The agency provides performance on the service system and projects, complaints and exception cases handling and satisfaction surveys of employers and foreign workers.
Others	4	14%	The agency's performance in the business suspension and reporting of suspension of business, airport service cooperation, employment service professionals , the agency's encouragement of unidentified foreign workers and comprehensive scores.

 

To further enhance the agnet's management quality and service standards, the indexes and weightage will be slightly adjusted from 2020 as follows: (1) Quality Management, 8 indexes, 42% (2) Violation Record, 5 indexes, 10% (3) Customer Service, 6 indexes, 35% (4) Others, 4 indexes, 14%.  Golden Brother will stick to the new rules and make all efforts to meet the highest standards.

 

As the customers and foreign workers give their trust to Golden Brother and Golden Li companies, it is our aim to provide service with quality, speed, and efficiency. Hence ,starting from the human resources needs and evaluation, numbers of recruiting, talent screening, consultation, and living-care for routine and special cases, companies always put service first and try all the best to create a three win relationship among GB, clients (enterprises) and customers (foreign workers).

Following next is the latest appraisal record of Golden Brother and Golden Li.

Year	Agencies	Golden Li		Golden Brother
		Class	Score	Class	Score
2022	1,251	A	97.23	A	98.08

Agent consecutively scored A for 2 years will free from appraisal for the 3rd year.  Here, we marked as N/A.

 

Following next is the latest appraisal records of Chenyijan, JST, S.J. International, and SMA.

Year	Agencies	Chenjijan		JST		S.J. Internatinal		SMA
		Class	Score	Class	Score	Class	Score	Class	Score
2022	1,251	A	99.31	A	95.51	A	97.11	A	98.06